Privacy Policy

Last Revised: 4 Dec 2025

This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website, submit enquiries, or register for piano lessons.

By using our services or submitting your information through Facebook Lead Forms, Instagram Lead Ads, our website, or any other contact method, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information you provide directly

When you enquire about piano lessons, book a trial lesson, or contact us, you may provide:

Name
Phone number
Email address
Age group of student (child or adult)
Preferred lesson type (beginner, exam prep, hobby)
Any additional information you voluntarily submit

1.2 Automatically Collected Information (Website)

When you visit our website, certain information may be automatically collected, such as:

IP address
Browser type and version
Device information
Pages viewed
Time spent on pages
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

To contact you about lesson availability
To arrange trial lessons
To respond to enquiries
To send important updates related to your lessons
To improve our services and website
For administrative and operational purposes

We do not use your information for unrelated marketing, nor do we sell your data.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in these circumstances:

With service providers assisting in scheduling, communication, or website operations
If required by law or government request
To protect our rights, safety, or property

All third parties are required to maintain the confidentiality of your information.

4. Data Storage and Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Loss
Misuse
Disclosure

Your data may be stored in:

Secure email platforms
Facebook’s encrypted lead centre
Approved service provider systems

We retain your information only as long as necessary to provide our services.

5. Your Rights

You may request at any time to:

Access the personal information we hold about you
Correct inaccurate information
Withdraw consent
Request deletion of your personal data

To exercise your rights, please contact us at:

📧 cantussilvae@gmail.com

We will respond within a reasonable timeframe.

6. Children’s Privacy

We teach children and collect limited information necessary for lesson arrangements.

We do not knowingly collect data directly from children without parental consent.
All child-related submissions must be made by parents or legal guardians.

7. Links to Third-Party Websites

Our website may contain links to external websites (e.g. social media).
We are not responsible for the privacy practices of those sites.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with the revised date.

Your continued use of our services indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at cantussilvae@gmail.com